Delivery & Return Conditions
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
Shipping charges, which are product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
For pre-order product(s), this 30-day legal period will start from the date of sale announced on the sales page of the relevant product, and delays may occur on the date of this sale due to the supplier company. . In the pre-order system, the planned delivery time can be extended up to a maximum of 10 weeks, depending on the order collection, production planning and dispatch time. In case of force majeure (unforeseen and unavoidable situations), the delivery time will not run. In this case, the SELLER shall inform the BUYER in writing beforehand. In this case, the BUYER may use one of the rights to cancel the order or to deliver the product(s) subject to the order by waiting for the delivery time. In the event that the BUYER cancels the order, the return / cancellation requests regarding the products purchased using the pre-order system, the product price is returned to the buyer within 60 days following the written request. Cancellations made for products purchased in installments are returned to the card account with installments.
IF THE PURCHASED PRODUCT IS NOT PAYABLE:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER’s expense. It must be returned to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
BUYER’S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
BUYER; Except for the exceptions stated in the “products for which the right of withdrawal cannot be exercised”, within 7 (seven) days from the date of delivery of the purchased product to himself or the person/organization at the address indicated, without assuming any legal or penal responsibility, provided that the SELLER is notified via the contact information below, and can use the right to withdraw from the contract by rejecting the goods without giving any reason.
CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER’S RIGHT OF WITHDRAWAL:
Title : Respo Gadgets Medical Products Industry and Trade Joint Stock Company
E-commerce site address: https://www.dormio.com.tr
Address :451 Wall Street, UK, London
Telephone : –
Fax : (099) 453-1357
Email :firstname.lastname@example.org email@example.com
DURATION OF THE RIGHT OF WITHDRAWAL:
In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 7 (seven) days and the product has not been used within the framework of the provisions of the “Products for which the Right of Withdrawal cannot be exercised” regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.) The box of the products to be returned. It must be delivered complete and undamaged with its packaging and standard accessories, if any.
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 14 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
Return/cancellation requests for products purchased using the pre-order system are returned to the buyer within 60 days of the request being submitted in writing. Cancellations made for products purchased in installments are returned to the card account with installments.
In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:
The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, software and programs that can be copied, products that deteriorate quickly or whose expiration date has passed. The use of the right of withdrawal in the following products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used.
-All kinds of software and programs
-DVD, VCD, CD and cassettes
-Computer and stationery consumables (toner, cartridge, ribbon etc.)
-All kinds of cosmetics and health products
-Products for personal use
-Telephone top up orders
STATUS OF DEFAULT AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney’s fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make it to any of our bank accounts (TL) on the site by making a Bank Transfer or EFT (Electronic Fund Transfer).
With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
Your requests are processed to prepare for delivery at the end of the order. After your order is approved, it will be delivered to the cargo company at the end of 5 (five) working days at the latest. For out of stock products, the delivery time will be 6 – 8 weeks. The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order. The products that are the subject of the contract are delivered to the BUYER by the cargo company to be determined by the SELLER. Cargo fee and, if any, cargo insurance fee are added to the invoice price. The BUYER accepts and undertakes to pay these costs in advance.
After the payment is made, the delivery time of the contracted products for domestic cargo takes an average of 1 day to 2 weeks.
In transactions with the pre-order system, the delivery will start from the sales date announced on the sales page of the product, and delays may occur on this sales date due to the supplier company. In this case, the SELLER shall inform the BUYER in writing beforehand.